We have a full instruction guide to make your experience as easy as possible!

How to Prepare & Upload Your Videos:

Step 1- Gather your videos

-Create a folder on your computer and place all of the videos you want to upload inside it.

Step 2- Install the Converter

-Go to https://www.leawo.com/pro/video-converter-ultimate.html.com

-Download and install the "Video Converter Ultimate" program on your computer.

Step 3- Open & Convert your videos

1. Launch Video Converter Ultimate.

2. Click Convert.

3. Drag your videos into the converter window.

4. Select Output Profile-> MP4 Video.

5. Click Edit.

      -Under Video:

         -Resolution: 480 x 480

          -Codec: H.264

          -Quality: Best

        -Under Audio:

           -Codec: MP3

           -Quality: Best

6. Press OK to save settings.

7. Click the Video Edit icon (far left of each video) to trim or adjust.

8. When ready, click the Green Convert button.

9. Select Agree-> Convert-> Green Finish button.

10. Your new videos will be saved in a folder (often called com.leawo.tmcu)

Step 4- Transfer to Your Memory Orb

11. (Orb needs to be off) Plug your Memory Orb into your computer with the USB cable.

12. Turn on the orb. A USB symbol will appear on the orb screen.

13. On your computer, a drive named No Name should appear.

14. Open that drive-> find the folder called video.

15. Drag your converted videos into the video folder.

16. When finished, eject safely: drag the "No Name" drive to the trash/bin.

17. Unplug your Orb

Step 5- Enjoy Your Memories

-Turn on your orb and relive your favorite moments, beautifully preserved.

US Orders: Expected 7-15 days

International Orders: 8-17 days

(depending on location)

Yes, of course! You can manage what videos you want by uploading into a folder. At any time you can change the videos that illuminate on your orb.

Yes, there is a 30-day warranty that comes with your orb(s).